This is a table of common issues and solutions for the bot. Please check here before leaving an issue on GitHub or asking for help in our support server.
|“Bot was not installed using Git”||You didn’t install the bot correctly. Rather than downloading a ZIP, you must install using Git. Use our official installation guides rather than a YouTube video.|
|Lagging while playing music||Check your CPU and disk usage. Ensure that you have enough bandwidth. Check your voice channel’s bitrate. Check there isn’t a Discord issue.|
|“Bot can’t login, bad credentials”||Check you copied the correct token from your bot application page into your config file. It is called Token, not Client Secret.|
|“WebSocket connection is closed”||The bot tries to handle websocket disconnects, but sometimes there can be a problem, for example if Discord’s voice servers go down. Try restarting the bot or switching server region if this error is persistent.|
|”./run.sh: command not found”||While Git should preserve file permissions, you may need to set
|“Your config file is missing some options.”||This will usually occur if you have updated the bot. In order to avoid issues, bot updates do not update your config file with new options, but do update
|“git: unable to access ‘https://github.com/Just-Some-Bots/MusicBot.git’ SSL certificate problem: self signed certificate in certificate chain”||Try disabling your antivirus. Some antivirus software is known to interfere with git.|